Phoenix-based OpenTech Alliance recently announced the launch of its ISeries kiosk management services for the self-storage industry.
IReplay – allows self storage operators to see and hear the interaction and experience their customers have when renting a self-storage unit or making a payment. When a customer uses a kiosk, their entire transaction is recorded and stored for review. The kiosk records the screens as well as the customer and compiles it with the information entered into the kiosk. The IReplay of the transaction is accessed through the online reporting system and can even be shared with others via e-mail.
IMobile – allows busy self storage operators to use their phone to manage their business. Self storage operators can view kiosk transaction reports (including IReplays on phones that support Flash), see when new units are rented or payments are made, change settings, contact OpenTech technical support and control the kiosk in real-time using IRemote.
IRemote – allows self storage operators to help a customer while he or she is standing at the kiosk. Sometimes customers get stuck during a transaction (typically trying to login to make a payment). IRemote gives operators the ability to see the transaction and where the customer is having difficulty. Operators are then able to take control of the kiosk and enter the needed data.
OpenTech Alliance develops solutions for the self storage industry. Company products and services include the INSOMNIAC kiosks ranging from $4,900 to $18,000, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations.
