Ariane Systems announced its hotel self-service guest transactions completed through its integrated check-in/out system for hotels topped the $5 billion mark worldwide. The milestone was documented through Ariane's statistics module that is included with the company's Allegro software package, and comprises data from worldwide sales transacted across more than 1,600 kiosks installed at hotel properties in 20 countries globally. Ariane is a Paris-based hospitality industry kiosk supplier.
The Allegro statistics module provides valuable financial data to Ariane's hotel clients through a password-protected interface, including event tracking and documentation of all guest transactions. Depending on how the filters are applied, the system will automatically extract the data in real time, and will allow it to be sorted by site, brand, property type (franchisee, managed, owned), region and country. The information is then compiled into standardized charts and graphics which represent the details behind the guest's self-service experience.
Additional data gathered from the kiosks during the first half of 2010 indicates that 75 percent of hotel guests completed their check-in process using the Ariane self check-in/out kiosk in less than five minutes. Of those, 43 percent took less than 2 minutes.
Seventy-three percent finalized their check-out (including payment) in less than 50 seconds.
A recent research study completed by Cornell University School of Hotel Administration's Center for Hospitality Research examined the amount of time required to check-in as it relates to the Guest Satisfaction Index. It concluded that the break point was five minutes (or less). That is, overall satisfaction was significantly higher among guests who were able to check in within five minutes or less, whereas overall satisfaction was significantly less among guests who reported that their check-in time was greater than five minutes. More than one-half of "Delighted" guests (58 percent) reported checking in within five minutes, compared with less than one-third of "Dissatisfied" guests (32 percent).
