DULUTH, Ga.—The Valley Health System, a subsidiary of Universal Health Services Inc., has enabled patients to check-in for medical appointments at its facilities with self-service kiosks from NCR Corporation.
"Traditional paper-based check-in is both costly and time-consuming, ultimately leading to lengthy wait times for patients," said Howard Dorsky, system director CBO, The Valley Health System. "By adopting self-service, we are able to increase overall efficiency and improve revenue cycle management for the organization."
The Valley Health System implemented NCR MediKiosk at all five of its hospital locations, which include Centennial Hills Hospital Medical Center, Desert Springs Hospital Medical Center, Spring Valley Hospital Medical Center, Summerlin Hospital Medical Center and Valley Hospital Medical Center.
NCR MediKiosk assists the check-in process by allowing patients to enter information directly onto a kiosk upon arrival as well as confirm insurance details, complete questionnaires, sign consent forms and make payments.
A 2010 survey of U.S. consumers conducted by BuzzBack Market Research for NCR reveals that 51 percent of respondents would like to view payment history and settle outstanding balances via online and mobile channels. In addition, 79 percent of respondents say they are more likely to choose a healthcare provider that enables them to manage various elements of the healthcare experience, such as appointment scheduling, registration and bill payment, whether over the Internet, on a mobile device or at a self-service kiosk.
