Cell phone service provider CREDO Mobile has announced a new self-activation and self-service account management capability on their mobile phones.
The new self-servcie functionality, powered by Telespree Communications, allows CREDO Mobile postpaid subscribers to activate new service, change devices or transfer an existing mobile number from another carrier.
After purchasing their phones and setting up their accounts, subscribers receive an activation code from CREDO. Non-activated phones are shipped out to subscribers. When users turn on their new devices they are guided through a short, automated activation experience on the phone.
With Telespree's self-service applications, CREDO is able to automate device programming, thereby minimizing user errors and streamlining the activation process.
"CREDO Mobile is providing a full self-service experience for their subscribers from activation to account management," Telespree CEO Bill deKay said. "With an on-device solution, CREDO Mobile has an interactive tool that can reach their customers with new offers, promotions and surveys at any time."
Telespree supports a full range of on-device self-service functionality across all wireless device types including handsets, embedded modules, PDAs, smart phones, data cards and others.
