Escalate Retail has announced the availability of its Clienteling solution on the iPad. Escalate Clienteling on the iPad helps retailers take advantage of the mobility and convenience inherent on the device to stay connected to their customers instead of leaving them to go to the POS station to access product information.
"The iPad is an ideal device for Escalate Clienteling," said Rich Harmatiuk, vice president and general manager, Escalate Retail. "The portability will allow for more personalized in-store interactions between associates and customers, and the user interface and larger screen size make it easy to access rich customer and product information and to share visuals with the customer as well."
For example, if a customer enters an apparel store looking for new shirts and ties to match his suits, the associate can pull up the customer's account while they are on the sales floor to see the exact style and color of the suits the customer has already purchased from the store. Additionally, the sales associate can view related and matching items the Clienteling application suggests, all without having to leave the customer's side.
