Fujifilm North America Corp. today announced that its Technical Services and Support Group has signed a multi-year agreement with Phoenix Kiosk Inc. Under this contract, Fujifilm will deliver nationwide installation and field services for Phoenix Kiosk products, including self-service and digital signage equipment.
Fujifilm will provide installation and on-site maintenance for Phoenix Kiosk to those customers who require an upgrade to the company's standard warranty program. Phoenix Kiosk designs kiosks, kiosk systems, hardware and software in addition to providing related support services such as installation, repair and maintenance. "The service provider we contracted with had to meet two main objectives which included a large infrastructure to minimize wait or down time for our customers; and a flexible service agreement to meet the specific requirements of our organization," said Alan Work, Phoenix Kiosk general manager. "Fujifilm was able to meet these requirements. They also have a long history in the kiosk industry so we trust they will be able to understand the inner workings of our equipment."
