Hyland Software Inc., makers of the onBase enterprise content management product, announced their software will soon be integrated with hospital kiosks from Fujitsu subsidiary PFU Ltd., according to MedCity News.
Hyland's software has helped many service organizations "significantly improve the service their employees deliver," said A.J. Hyland, president and CEO of the Ohio company, in a release. "Now, by pairing PFU's kiosks with OnBase, organizations can take it up another notch — to customer self-service. In many situations, it's ideal for increasing both staff productivity and improving customer satisfaction."
For hospitals, that means kiosks that register, get insurance information from and submit necessary consent forms for patients before they receive care. The kiosks — and software — also could handle routine tasks when patients depart: co-payments, receipts, follow-up appointments and surveys.
