In addition to hosting a few dedicated association events, SSKA and DSA executive director David Drain is scheduled to moderate a session at the show called "Using Customer Facing Technologies to Improve Operational Efficiencies" on Wednesday, April 14, from 2:45 p.m. to 3:45 p.m.
According to the KioskCom Web site, the session — which features speakers Sarah Canepa Bang, the CEO of Financial Service Centers Cooperative Inc., and Greg Clore, vice president of information technology for Dave & Buster's — will show attendees how customer-facing tech can "improve operational and workflow efficiencies" and "decrease expenses and improve efficiencies of non-revenue generating functions":
With today's economic volatility, it's more important than ever for organizations to implement solutions that improve operational efficiencies and enhance overall customer experiences. Customer facing technologies represent a clear and quantifiable alternative to enable both improved operations and customer service. From basic queue management to comprehensive customer service solutions, self-service kiosks and digital signage enable organizations to improve internal efficiencies, reduce costs, and improve customer satisfaction.
The single greatest impact of customer facing technologies may be on the customer – enabling them to save valuable time. In today's fast-paced world, no one expects to wait in line for service - customer impatience can directly lead to reduced sales and a negative experience. In this session, hear from organizations that succeeded in improving operational efficiencies and enhancing the customer experience through customer facing technology.
The associations will also host the SSKA Luncheon Meeting on Tuesday, April 13, from noon to 1:15 p.m. on Level 3, "Palm B," at the Mandalay Bay Convention Center. According to SSKA and DSA executive director David Drain's blog on the SSKA Web site, "not only will you enjoy a great lunch and the opportunity to network with other professionals, you'll also hear a brief update on SSKA activities. Both members and non-members are welcome to attend...Don't delay...space is limited."
The luncheon will be one of the last chances for people attending to get together before the hectic pace of the show gets into high gear, Drain says.
"It's a great opportunity before the busyness of the show begins to reconnect with people or meet people for the first time in a comfortable setting," he said.
(Cost for the luncheon is $40.00. To register, click here.)
The Self-Service and Kiosk Association and the Digital Signage Association are sharing a booth, #230, at the show, April 14 and 15 at the Mandalay Bay Convention Center in Las Vegas.
