IBM today announced that United Kingdom-based airline bmi has launched a new-look passenger check-in operation that has been transformed using the IBM self-service check-in system.
IBM re-engineered bmi's kiosk, mobile and Web self-service check-in systems to make traveling easier and more convenient for the millions of passengers using the airline annually, according to a release from the company.
The IBM solution has introduced smart new Web services across the different check-in channels and a new airport kiosk system to provide a more intelligent and innovative check-in process. The transformation aims to increase customer uptake of the self-service system, allowing bmi to achieve continued cost savings, keep airfares competitive and improve customer-service levels.
The new system will service bmi's major U.K. and Ireland airports, including Heathrow, Manchester, Edinburgh, Glasgow, Dublin and Belfast.
The system is based on IBM's established multichannel self-service check-in solution, and will give bmi's passengers a consistent self-service experience, whether checking in via an airport kiosk, over the Internet or on their mobile devices.
"We are pleased to be partnering with a company which has demonstrated its capability in this field over a number of years," said Peter Federico, bmi Group IT director. "IBM's solution has a well-proven track record, being run by many airlines in Europe and around the world. It gives us a unified check-in platform for self-service kiosks, Web and mobile devices."
