The Self-Service & Kiosk Association has published a new "Best Practices" document for the self-service and kiosk industry. "Best Practices: Kiosk Cash Management," is the twelfth in a series the association last year began publishing exclusively for its members. It addresses significant security issues that have the potential to result in shrinkage with cash-accepting kiosks.
David Drain, executive director of SSKA, says the Best Practices collection reflects the work of today's industry thought leaders:
One of the most important roles an association can play for its members is that of educator. These Best Practices have been developed by many of the industry-leading experts who are part of SSKA and certainly go a very long way to keeping deployers and vendors abreast of the best, most current thinking.
SSKA's other Best Practices titles include:
Best Practices: Top Five Mistakes of Kiosk Deployment — It's easy to make mistakes when executing a complicated kiosk project. Find out which are the most common and the best ways to avoid them.
Best Practices: Kiosk Graphical User Interfaces (GUI) — To ensure a positive customer experience with any kiosk project, attention must be paid to the Graphical User Interface (GUI). Find out the hallmarks of a user-friendly GUI and how to implement them during a kiosk rollout.
Best Practices: Kiosk Enclosures — The sheer number of options for kiosk enclosures can be overwhelming. Learn what details are important to consider, including choosing materials and ensuring legal compliance.
Best Practices: Power Protection of Electronic Kiosks — Kiosks that are unprotected from power surges and other disruptions can experience serious problems, including revenue losses. Learn how to safeguard kiosks from such unexpected disturbances.
Best Practices: Kiosk and Digital Signage Rollout — Rollout of a digital-media project, whether it's a kiosk or digital signage, requires detailed project management. Study the ten crucial steps to a successful rollout here.
Best Practices: Selecting Kiosk Touchscreens — There are many different types of touchscreens available for kiosks. We break down the different technologies here — find out which offerings are best suited to your project.
Best Practices: Photo Kiosks — Learn the basics of successfully deploying photo kiosks — one of the most popular types of self-service technology — including security, remote monitoring and GUI.
Best Practices: Kiosk Acceptance and Managing Change — Successful kiosk deployments go beyond simply rolling out the machines — deployers must be able to manage how customers, as well as employees, perceive and welcome the kiosks in order to maximize their use.
Best Practices: System Security for Kiosks and Other Self-Service Devices — Securing kiosks and other self-service technology is of paramount importance, especially for machines that access the Internet. Learn the best ways to ensure your kiosks and your customers' data are fully protected.
Best Practices: Remote Monitoring of Kiosks and Other Self-Service Devices — Kiosk projects can become overwhelming to manage, especially those that are rolled out on a large scale. Learn how remote-monitoring technology can help reduce the costs of maintaining your project.
Best Practices: Kiosk Compliance with the Americans with Disabilities Act — During kiosk rollout, deployers must consider compliance with the Americans with Disabilities Act (ADA). Learn the basics of the ADA here, as well as the best ways to ensure your machine's compliance with the regulations.
SSKA's Best Practices documents are available for members to download free of charge on the association's Web site. Membership information also is available on the site.
