CLEVELAND, Ohio — Agilysys Inc., an IT solutions provider, and Wine Market Assistant LLC, a software solution provider, today announced a partnership to deliver a turnkey kiosk solution to grocery and beverage retailers. The solution will assist customers with ratings and reviews for wine, beer and spirits.
"As we continue to experience difficult economic conditions, it is extremely important for retailers to differentiate themselves from their competition and focus on enhancing the overall customer experience," said Paul Civils, senior vice president and general manager of Agilysys Retail Solutions Group. "Agilysys understands the issues our customers are facing today, and by partnering with Wine Market Assistant we are able to provide our customers with another great offering aimed at increasing cross-departmental sales and the bottom line."
According to a news release, the enterprise-class merchandising solution is multifunctional, suggesting complementary items, offering product ratings and reviews, proposing recipes or recommending a retailer's targeted promotional opportunities to customers. Using this solution, customers can either scan an item such as a wine bottle, meat or seafood or browse the kiosk to seek suggestions on product pairings or recipes. Additionally, retailers are able to utilize the solution to offer promotional opportunities to their customers.
"We are excited to partner with Agilysys to deliver this valuable solution," said Jon Holland, partner of Wine Market Assistant. "By combining our software offering with Agilysys' hardware, integration and support services offerings, we are able to supply a complete, self-service, multiuse kiosk solution to grocery and beverage retailers."
The kiosk's additional functionalities include real-time updates on product information and the ability to provide store managers with usage reports detailing customer shopping inquiries and trends.
