NORTH CANTON, Ohio — Diebold Inc. has been listed among the International Association of Outsourcing Professionals', or IAOP, 10 best outsourcing providers within the services industry in the group's recently released 2009 Global Outsourcing 100 rankings.
According to a news release, Diebold improved its overall position from the 2008 rankings in its third consecutive year on the list. The Global Outsourcing 100 includes the world's top outsourcing service providers and consulting companies in a range of industries.
According to "ATM Fleet Refresh in the Shadow of the Financial Crisis," a recently published opinion piece by financial services technology analyst Jaroslaw Knapik of independent market analyst, Datamonitor, the outsourcing of ATM management is on the rise.
"ATM management outsourcing is a growing area and is being considered by many banking executives these days, especially by those who struggle to get capital for their investments but still have to compete for new clients, improve service levels and tackle their aging technology assets," Knapik wrote. "Banks need to carefully analyze the total cost of ownership that is associated with the overall fleet management of ATMs, and benchmark it against vendors' rates for outsourcing services."
A North American survey of 80 IT decision makers within retail banks conducted by Datamonitor in the fourth quarter of 2008 found that business process outsourcing is high on CIOs' agendas as one of the major strategic goals for 2009.
Diebold was named to eight additional IAOP sublist honors, including Best 10 Leaders in No. of Centers Worldwide; Best 10 Most Company Presence; Best 20 Companies by Industry Focus: Services; Best 20 Leaders by Service Offered: Customer Relationship Management; Best 20 Leaders by Service Offered: Transaction Processing Services; Best Five Leaders by Region Served: South America; Best 20 Leaders by Region Served: India; and Top 10 List Climbers.
