PORTLAND, Ore. — Solvport, a Portland, Ore.-based ATM and kiosk services provider, today announced the expansion of the technical help-desk services it provides to Automated Systems America Inc., a nationwide full-service ATM company based in Glendale, Calif.
Solvport has provided field service and phone technical support for Automated Systems America's ATMs for four years and now will provide help-desk services for the company's newest product, the Money Source Cash Advance kiosk. The agreement marks Solvport's first entry into servicing ATMs and kiosks in the casino and gaming industry. Service to be provided includes 24/7 help-desk support for the cash advance kiosks and client-support terminals located in casinos throughout California.
"Casinos demand premium service. They require 24/7 support, immediate service and quick resolution of any issues," said Kent Cain, senior vice president and chief operations officer for Automated Systems America. "[We] have depended on Solvport for over four years to provide all levels of service for our portfolio of ATMs. Because of their superior performance, we were confident Solvport will deliver the level of support needed for our customers in the demanding casino environment."
