DAYTON, Ohio — NCR Corp. has announced it will work with global shipping leaders FedEx and DHL to help manage parts inventory for NCR Services in the Americas and Asia-Pacific markets.
According to a news release, under the new program in the Americas, parts will be stored at the FedEx Supply Chain Services Global Distribution Center located near the airport in Memphis, Tenn. When an NCR service technician needs a part not locally on-hand for a service call on an ATM, point-of-sale system, kiosk or other self-service technology, the location of that part near an airport hub and more frequent outbound flights will speed delivery to the technician. This will enable NCR to reduce repair time and enhance weekend parts availability.
A similar program will take place in the Asia-Pacific market. Until now, service parts replenishment for this region primarily has been supplied from locations in the U.S. and Europe. In partnership with DHL, NCR service parts now will be warehoused and distributed directly from the DHL logistics hub in Hong Kong, thus enhancing the service support NCR provides to customers in this fast-growing area.
"Service parts logistics is key to NCR's ability to deliver the right part at the right time at the right place," said Nancy Daniels, vice president of NCR Global Services Parts. "By putting the parts our customers need closer to the end of the runway, we can improve our speed of response, thus improving system availability for our customers."
The transition from NCR's existing parts distribution center to FedEx and DHL will begin immediately, and NCR expects the transition to be seamless for its customers.
NCR's existing facility in Peachtree City, Ga., which houses parts operations functions such as inventory planning, parts call-center support and other parts-related functions such as depot services will be unaffected by this change. This facility will also continue to support lower usage parts warehousing and distribution. Similarly, the NCR parts facility in Maastricht, Netherlands, continues to provide regional support for customers in Europe, the Middle East and Africa.
