IRVINE, Calif. — Epicor Software Corp., provider of enterprise business software solutions for the mid-market and divisions of Global 1000 companies, has released the Epicor ITSM 2009, its newest version of the Epicor I.T. Service Management solution.
"Epicor ITSM 2009 is a benchmark of Epicor's continued success in supporting the needs (of) today's enterprises by providing tools and leveraging the latest technologies to enable optimal performance, greater flexibility and extended global support of I.T. service operations," said James Norwood, vice president of product marketing for Epicor.
Polystar Instruments AB, a Swedish-owned telecommunications company developing test and surveillance equipment for operators and manufacturers, has seen great success with Epicor ITSM.
"We have experienced a huge improvement from using Epicor ITSM — our support technicians are more efficient and our clients are happier," said Kent Revedal, vice president of customer care at Polystar T&M AB. "With many service-level agreements and 16 to 20 different response times for different case types and clients, it was impossible to keep track of all cases manually, but Epicor ITSM manages this for us. We look forward to taking advantage of the increased performance and enhanced portal capabilities available in Epicor ITSM 2009."
Bolstered performance and stability to support I.T. service
Effective I.T. service-management centers on technology stability and minimized downtime. Epicor ITSM 2009 provides even greater stability and performance through the support of Windows Server 2008 and Microsoft SQL Server 2008, and the 64-bit versions of Windows Server 2008 and the Windows Vista operating systems, connecting Epicor's sophisticated I.T. service-management solution with Microsoft Corp.'s newest technology foundations.
Greater global connectivity through portal enhancements
Geographic borders continue to shrink in an increasingly connected world economy. In order to support geographically distributed I.T. personnel and their customers, Epicor ITSM includes an enhanced self-service and field-service portal, available in numerous languages, to put self-service in the hands of employees in the field and around the globe. Epicor ITSM, including ITSM portal, provides for the following language packs: Chinese, Dutch, English, Estonian, French, German, Greek, Hungarian, Russian and Spanish. Epicor ITSM 2009 also is expected to support Arabic, Polish, Portuguese and Swedish later this year.
