• Retailers weigh self-service as the next 'bailout strategy' amidst recession

0 Comments
Retail Solutions Online: As the global recession tightens its grip, many retailers are taking a second look at the ways self-service can help them curb expenditures. In addition to cutting costs, self-service solutions can also improve workforce efficiency and customer satisfaction. The effects of self-service are not always positive, however. In some cases, the technology can decrease the interaction between the retailer and the consumer and reduce the opportunities for upsell. How can retailers know if self-service is right for them? John Roach, editor of Retail Solutions Online, weighs in.
 

Related Content

Reader Comments

Add a Comment

We welcome your thoughtful comments. All comments will display your real name.

Want to participate in the discussion?

Or log in for complete access.

  • Clear
  • Post
Be the first to post a comment for this story.
Products & Services

Trade Show Exhibits

http://global.networldalliance.com/new/images/products/4092.png

4092/Trade-Show-Exhibits

About Custom Group

http://global.networldalliance.com/new/images/products/Custom_Logo_100.gif

1235/About-Custom-Group

Comprehensive Services & Partner Resources

http://global.networldalliance.com/new/images/products/Services100.gif

2912/Comprehensive-Services-Partner-Resources

PaySite Bill Payment Kiosk

http://global.networldalliance.com/new/images/products/PaysiteRed_100.gif

250/PaySite-Bill-Payment-Kiosk

Remote Monitoring, Management & Measurment Software - CommandPoint

http://global.networldalliance.com/new/images/products/2260.png

2260/Remote-Monitoring-Management-Measurment-Software-CommandPoint

Customer Feedback System

http://global.networldalliance.com/new/images/products/4789.png

4789/Customer-Feedback-System

SiteRemote - Remote Management Solution

http://global.networldalliance.com/new/images/products/3092.png

3092/SiteRemote-Remote-Management-Solution

CUSTOM's PTR80 - Ticket dispenser

http://global.networldalliance.com/new/images/products/PTR80_100px.jpg

3313/CUSTOM-s-PTR80-Ticket-dispenser

Retail Kiosk Software - Genkiosk

http://global.networldalliance.com/new/images/products/4831.png

4831/Retail-Kiosk-Software-Genkiosk

KioWare Browser – Browser Lockdown Software

http://global.networldalliance.com/new/images/products/4954.png

4954/KioWare-Browser-Browser-Lockdown-Software

Customer Experience Technology Buyer
Self-Service Future Trends 2011
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.