Self-service, e-ticketing help Malaysia Airlines cut costs

Travel Daily News: SITA, the aviation IT specialist, and Malaysia Airlines have announced plans to replace in-house reservations system as part of a $130 million IT-driven turnaround program that has helped bring the Asian carrier back to profitability, with annual expenses cut by more than $140 million. Over the last 10 years, SITA has launched an e-ticketing and self-service check-in option for passengers of Malaysia Airlines. "SITA delivered a new passenger-services system for the airline in record time, including one of the fastest e-ticketing implementations ever seen by IATA," said managing director and chief executive of the airlines, Idris Jala. "It was done in 11 months, resulting in $6 savings for each ticket sold."

Click to continue