NEW YORK - Parabit Systems has announced that, after months of work, it has installed its first welcome center at the John F. Kennedy Airport, according to a news release. The welcome center is the first of 27 that will focus on creating an easy transition as travelers are provided with information on ground transportation services, hotels, attractions and airport services. ATMs will also be provided for travelers who need cash. The welcome centers will be positioned in highly visible areas, either in Customs or next to the baggage claim area. The JFK welcome center is designed so that passengers can obtain information they need from an array of self-service technologies, including digital signage, kiosks, restricted dial telephons and ATMs, as well as many brochure displays, graphic displays and manned customer service counters. Additional self-service technology to further enhance the center is under evaluation. "Within the first few weeks of operation at JetBlue T5, thousands of customers have been assisted as well as assisted themselves via the self-service elements of the center," said Rob Leiponis, president of Parabit. "The feedback we are getting from the comments on its design, the services and information it provides and its highly identifiable presence from a distance, supports that our design and technology concept has had a very positive impact on the passenger experience." Once all 27 welcome centers have been completed, the port authorities in New York and New Jersey will have a standard impressionable design in all terminals for customers to remember for future travel through their four airports.
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