Pay-at-the-table becomes more like pay-on-demand

Pay-at-the-table becomes more like pay-on-demand
Tags: NEXTEP SYSTEMS, Restaurants, Touchscreens
November 17, 2008

While some quick-service chains such as Jack in the Box are testing self-service kiosks located near the service counter, the trend among most fast casual chains leans toward pay-at-the-table options. Boston-based Legal Seafoods has pay-at-the-table devices at more than a dozen of its restaurants, with plans to introduce the devices in all locations by the end of the year.

TableTop Media's Ziosk device

Pay-at-the-table options are gaining ground, by offering customers speed and the security of swiping their own credit or debit cards, but most patrons continue to rely on a restaurant employee when it comes to settling the bill. TableTop's Ziosk device and the Nextep Self-Order Foundation offer alternatives, say Gentry and Nextep president Tommy Woycik.