The moral dilemma of self-service checkout

The moral dilemma of self-service checkout
Tags: Foodservice, Supermarkets & Grocery
September 7, 2008

The (Brisbane, Australia) Courier-Mail: Shoppers subjected to the increasingly growing variety of self-checkout systems are facing a moral dilemma: Making a decision about the workforce as they know it. With self-serve checkouts, customers scan, pack and pay for their goods, often with no human help. Should they support the local community by insisting that the supermarket employ real people by not using the automated tellers or accept the change as a sign the nationwide skills shortage has reduced available checkout operators to a point of no return?

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