Are self-service kiosks increasing efficiency for consumers?

Are self-service kiosks increasing efficiency for consumers?
July 28, 2008

CRMBuyer.com: Retailers often like the cost-benefit of installing self-service kiosks, but are the kiosks really improving efficiency for consumers? While the mahcines are smart, fast and easy to use, mechanical or functional breakdowns often make them less efficient than desired.

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