ALBERTA, Canada — WestJet, an airline based in Canada, has issued a statement regarding a report of alleged fraudulent activity involving customer credit card information potentially emanating from self-service check-in kiosks at Toronto's Pearson International Airport. WestJet announced that it will disable its credit card check-in functionality at all airport kiosks across Canada, according to a news release.
"Despite the fact that there does not appear to be any fraud committed, we're not prepared to take any chances with our guests' credit card information," said Ken McKenzie, WestJet executive vice president of operations. "Until we know what's happened, if in fact anything has, this is the best way to protect our guests. We take our guests' credit card information very seriously. It is part of the trust our guests place in us, and it's an integral part of our values as an organization."
"Once the investigation is complete, we will take whatever action may be necessary," said McKenzie. "In the meantime, disabling the credit card reading function at airport kiosks used by our guests ensure WestJet is doing its part."
