Mixed reaction to patient check-in kiosks

Mixed reaction to patient check-in kiosks
July 16, 2008

(Bangor, Maine) WLVZ-TV, Channel 2: This summer, Kaiser Permanente, one of the largest healthcare organizations in the country, expects to roll out 90 self-service kiosks in 60 of its medical clinics. The kiosks are designed to do almost everything a receptionist can do, but most patients recently surveyed at one office ignored it. "I still do like the human factor. I like going up to the desk, being greeted by a person and not a machine," said Joe Freitas, a patient at Kaiser Permanente.

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