AUSTIN, Texas — NCR Corp. has announced its newly designed NCR XpressPort, a modular hotel check-in kiosk designed to meet consumer demand for self-service convenience in a high-touch environment.
Hyatt Hotels and Resorts is among the first premier hotel chains to deploy the new NCR XpressPort kiosks as part of its overall lobby redesign moving forward.
"Hyatt guest usage grew to 30 percent within the first two weeks of implementing NCR self-service kiosks," said Lance Marrin, corporate director of rooms for Hyatt Hotels Corp. "Since then we've seen a direct correlation between our properties with multiple kiosks and guest service scores. Clearly the growing consumer expectation for self-service options, combined with the integrated design, has proved to be a winning combination for Hyatt."
On display this week at the 2008 Hospitality Industry Technology Exposition & Conference (HITEC) in Austin, Texas, the NCR XpressPort kiosk is part of NCR Xpress Hotel, a self-service solution that allows guests to perform a number of tasks, such as check in and out, print room keys, locate and modify reservations and view and print messages. To make it easier for guests to locate amenities around a hotel property, such as identifying the best route to a guest room, pool, hotel restaurant or other services, NCR Xpress Hotel also features optional interactive wayfinding functionality.
The sleek and flexible NCR XpressPort features a 17-inch touchscreen interface as well as a signature capture module to facilitate transactions during a guest's stay. Its simple-to-use, modular design can be either freestanding or configured to complement any hotel lobby layout.
