DAYTON, Ohio — NCR Corp. and Experticity, provider of live, video-assisted customer support solutions, are collaborating to offer Experticity's customer-service platform with NCR EasyPoint self-service kiosks.
Experticity is the only retail-specific solution that engages shoppers at the point of service with high-quality, live video customer support. Remote expert service agents — supplied by the retailer, consumer goods manufacturer or a third party — can be accessed by the consumer according to language and skill, giving retailers a new vehicle for ensuring customers receive face-to-face service when and where they need it. This self-service support technology also allows retailers to improve staffing efficiencies by optimizing store associates between peak and slow hours.
The companies expect to demonstrate Experticity's latest software platform with the NCR EasyPoint 42 kiosk Jan. 13-16 in NCR's booth at the 2008 National Retail Federation Convention & Expo in New York.
