MAITLAND, Fla. — Kings County Hospital Center, a public hospital located in Brooklyn, N.Y., plans to deploy self-service kiosks in its emergency department to streamline the check-in and triage process. The MediKiosk software solution from Galvanon automates patient registration and helps emergency department staff prioritize treatment based on medical urgency.
"Like many emergency departments, we experience extremely high patient volumes every day," said Albert Porco, CIO of Kings County Hospital Center. "By using MediKiosk to expedite the check-in process, we will be able to better manage wait-times and decrease stress associated with a visit to the emergency department."
When patients arrive at the Kings County emergency department, they proceed to the registration kiosk as opposed to waiting in line to explain their symptoms. They then identify themselves by entering their names on the touchscreen, along with an additional identifier, such as a birth date. Patients indicate their symptoms by pointing to areas on a body diagram where they feel pain and answering brief questions about the nature of their visit. Once the process is complete, the data is sent to the emergency room's main computer system, where a nurse is able to review and monitor patient information. This allows staff to provide patients with timely treatment based on medical need, not wait time.
