NEW YORK — Experticity, a provider of live video-assisted customer support solutions, has announced that its customer service platform has been designated as a "Ready For" IBM Retail Store Innovations solution partner. Experticity demonstrated version 4.0 of its video-assisted customer service platform on IBM's AnyPlace Kiosk at Self Service Expo at the Jacob Javits Center in New York.
"IBM is committed to helping a new generation of retailers embrace the future and its AnyPlace Kiosks represent a radical new approach to self-service that Experticity is proud to be a part of," said DL Baron, founder and CEO of Experticity.
The announcement comes as part of IBM's Consumer Services Initiative, which includes a new self-service kiosk with built-in wireless capabilities and point-of-sale options, a new line of self checkout systems, enhanced systems management capabilities and a services practice focused on delivering customer-facing solutions. IBM also introduced the Self Service Alliance program, intended to drive innovation and create new uses for self-service technologies through collaboration and standards-based technologies. Experticity 4.0 solution is one of the first products to be featured in IBM's global initiative and promises to fundamentally change the way service providers connect and interact with their customers.
