Shrinkage causes Wal-Mart to adjust self-service process

Shrinkage causes Wal-Mart to adjust self-service process
October 7, 2007

Supply Chain Digest: Wal-Mart, like many other retailers, is increasingly counting on customer self-service to help it reduce operating costs and maybe even reduce the time customers spend waiting to go through point-of-sale lines. Some recent visits to Wal-Mart superstores in the Ohio area indicated Wal-Mart, again like other retailers, is also battling shrinkage issues with the program.