Kiosk software glitch: Long Island Rail Road double-bills kiosk users

Kiosk software glitch: Long Island Rail Road double-bills kiosk users
October 7, 2007

Newsday.com: At least 2,000 Long Island Rail Road passengers were billed twice for tickets purchased with credit cards and certain types of debit cards at station kiosks, officials said. LIRR officials said the billing problem was caused by a software glitch in all of its 269 automated machines throughout Long Island and New York City. Most of the riders have been reimbursed, and the rest will be soon, officials said.