Qantas staff faces pay cuts because of self-service

Qantas staff faces pay cuts because of self-service
October 2, 2007

The Australian: A major airline union will launch a global campaign on YouTube aimed at enlisting customer support against Qantas moves to slash the base pay of new customer service staff by more than $3,000. Union officials said the airline had argued that the introduction of self-service kiosks for passengers meant that new staff required fewer skills and were performing a different job, therefore they should be reclassified at a lower pay rate.