South Africa slow to adopt self-service, CEO says

South Africa slow to adopt self-service, CEO says
September 6, 2007

ITWeb.com: Many South African companies have not adopted self-service technology, namely because of the complexity and perceived risks associated in implementing it, says John Ziniades, chief executive of Consology. Ziniades says companies should look for five indicators when determining whether they are ready to move forward with a self-service launch.