Is self-service big business?

Is self-service big business?
Tags: Financial Self-Service, Government, IBM Corporation, Kiosks & mini kiosks, Patient Self-Service, Restaurants, Retail, Retail Self-Service
August 2, 2007

Washington Post: As digital kiosks become more user-friendly and capable of handling more complicated tasks, healthcare providers, fast-food chains and other businesses say trading face-to-face encounters for face-to-monitor transactions improves service and saves money. Yet the complexity of human decision-making and service expectations in different industries means any possible self-serve revolution is more likely to be a gradual transition. But opportunity is knocking: Armonk, N.Y.-based IBM's kiosk orders have quadrupled in the past four years.