SANTA BARBARA, Calif. — The president and chief executive of GA Services LLC, George Harris, says the future of remote management is all about control through automation.
During a podcast "Remotely Intelligent," produced by Esprida Corp., Harris says "there will continue to be demand for break-fix, but the trend now is to move more toward automated access and control of devices."
Harris says the implication for remote management is clear: "It's easier to have a technician sitting at a monitor checking on the welfare of a device without sending someone out. Large companies are not going to have people standing around taking two or three calls a day or week. They are going to have to rely on technology to give them the edge — to provide service from a remote capability. And if and when a technician is required, they'll have the capability to deploy the technician at the right time and place."
Click here to listen to the podcast.
