• Staples tries webcam-driven help kiosks to combat labor shortage

0 Comments
Canadian Broadcasting Corporation: Experticity is working to mitigate the effects of the current labor shortage in Alberta, Canada, by offering in-store online help through webcams. The Live Video Agent system is in 10 Calgary-area Staples stores.
 
Customer service reps are accessible through kiosks outfitted with webcams and microphones. Canadian news station CBC reports that Staples has seen more efficient customer service through the kiosks, and customers are receiving products such as business cards in half the time.
 
"If you can load-balance people where you need them and when you need them, you'd improve your customer service and increase your sales," said D.L. Baron, founder of Experticity, in the video.
 
To watch the CBC news report on YouTube, click here.

Related Content

Reader Comments

Add a Comment

We welcome your thoughtful comments. All comments will display your real name.

Want to participate in the discussion?

Or log in for complete access.

  • Clear
  • Post
Be the first to post a comment for this story.
Products & Services

Thermal Printer - X-80

http://global.networldalliance.com/new/images/products/Hecon_X80_100.jpg

2814/Thermal-Printer-X-80

Maintenance

http://global.networldalliance.com/new/images/products/4096.png

4096/Maintenance

Presentation: Unleashing the Retail Customer Experience

http://global.networldalliance.com/new/images/products/webcast_small.gif

3099/Presentation-Unleashing-the-Retail-Customer-Experience

Encrypting Pin Pad with Function Keys - Cryptera EPP 1318

http://global.networldalliance.com/new/images/products/895.png

895/Encrypting-Pin-Pad-with-Function-Keys-Cryptera-EPP-1318

Compact Motorized Card Reader, ICT3K5 series

http://global.networldalliance.com/new/images/products/ICT3K5_100.gif

2929/Compact-Motorized-Card-Reader-ICT3K5-series

Thermal Printer - X-56

http://global.networldalliance.com/new/images/products/Hecon_X56_100.jpg

2812/Thermal-Printer-X-56

3DES Upgrade PIN Pad

http://global.networldalliance.com/new/images/products/pinpad1217_220_sm.gif

901/3DES-Upgrade-PIN-Pad

KioWare® Lite for Android™ – Kiosk Mode Software

http://global.networldalliance.com/new/images/products/4947.png

4947/KioWare-Lite-for-Android-Kiosk-Mode-Software

Internet Access & WIFI Hotspot Software - Genkiosk

http://global.networldalliance.com/new/images/products/4834.png

4834/Internet-Access-WIFI-Hotspot-Software-Genkiosk

Chamber of Commerce Kiosk Solution

http://global.networldalliance.com/new/images/products/3787.png

3787/Chamber-of-Commerce-Kiosk-Solution

Customer Experience Technology Buyer
Self-Service Future Trends 2011
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.