NCR retail survey: Long queues mean more walk-aways

NCR retail survey: Long queues mean more walk-aways
Tags: Customer Experience, NCR Retail, Retail Self-Service
June 20, 2007

domain-B.com: NCR Corp. unveiled its "Queue Frustration" self-service retail survey undertaken by ACNielsen among working men and women between 25 to 45 years of age across major cities in India.

According to the 1,782 respondents surveyed,

85 percent of respondents are becoming less patient about queuing at various service providers and 26 percent of the all India respondents switched to another service provider offering better self-service solutions
Bank queues was identified as the single biggest source of irritation at 34 percent
Ticketing followed at 30 percent
Bill payment came in third at 27 percent.