ATLANTA — US Airways has signed agreements with NCR Corp. to deploy self-service check-in solutions from Kinetics, an NCR subsidiary, at all 107 US Airways locations in the United States and Caribbean.
According to a news release, the deal includes software, 600 replacement kiosks, installation services and a three-year maintenance agreement.
"This is all about continuously improving the travel experience for our customers by providing a self-service check-in that offers ease of use and that will now be on a common platform, system-wide," said US Airways' Joe Beery.
America West, which merged with US Airways in 2005, had installed Kinetics self-check-in systems in 2002. The replacement of the 600 kiosks will begin in mid-June and continue through September.
"US Airways recognizes that self-service technology is an essential component of effective customer service and efficient airline check-in operations," said NCR's vice president for self-service solutions, Mike Webster.
