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As the largest vendor of automated DVD rentals in the US, Redbox relies of the continuous availability of its kiosks to provide service to its customers. In order to ensure its business model is successful, the company's kiosks need to be up and running at all times, 24 hours a day, seven days a week.
 
 
Editor's note: The views expressed in this case study reflect only those of the author(s).

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