Bank Technology News: Buoyed by the success of user-driven automated service at airports and supermarkets, firms like Source Technologies and NCR are selling the idea to financial firms. NCR is in the midst of a pilot with a bank that the firm would not identify. The bank is deploying NCR's technology at a pair of branches, automating about 70 percent of the transactions that had been previously handled by tellers. The tellers are being reassigned, some to "concierge" duty, others to handle a number of the kiosks. Kiosk staffing will be similar to the airport check-in model, where one teller mans a number of automated kiosks to troubleshoot or answer customer questions.
Related Content
Features
News
Blogs
User Comments
- No data available.
Sponsored by:
