Forbes: A new supply-management system for Selexyz was developed and introduced in an effort to reduce labor costs, advance the art of stock control out of a database of 900,000 titles, bring visibility to the supply chain, increase purchases and make the store's customer experience more rewarding. With this goal, kiosks give the customer both book location (by section and shelves) and ordering capability — allowing a natural language search of the store's database to identify any book.
One of the rewards to Selexyz has been a 50 percent increase in sales by customers using the kiosks. Part of this increase is due to the system's ability to instantly notify customers seeking a book that it is in the store.
