Two reports offer differing views of self-checkout

Two reports offer differing views of self-checkout
Tags: Retail Self-Service, Supermarkets & Grocery
October 17, 2006

eWeek: A new report from the IHL Consulting Group sees grocers aggressively moving toward self-checkout systems, even before they replace or upgrade the aging point-of-sale systems their checkout systems are based on. But another retail technology report — released Oct. 16 by the Aberdeen Group — has a very different self-checkout take, calling retail self-checkout "an absolute failure."

The reports on their own do not directly contradict each other. The IHL report simply says a lot of retailers will move to self-checkout; and the Aberdeen report doesn't dispute the intended purchases but merely the wisdom of them.