SANTA BARBARA, Calif. — Esprida Corp., provider of remote management software and RESOLUTE TAP Services, supplier of products, services and support to the self-service industry, signed an agreement to bring customers new and advanced service capabilities.
"This agreement allows us to present Esprida products to customers seeking an advanced platform for remote device management and it allows Esprida to introduce our comprehensive deployment, maintenance and service capabilities to self service kiosk manufacturers, deployers and integrators" said Thom Pappalardo, president of RESOLUTE TAP's Services Division of RESOLUTE Partners.
The Esprida solution allows a single user to perform remote actions, including content scheduling and distribution, to an entire network of devices with just one keystroke. To improve uptime, users are able to define "self-healing" actions from a menu of error conditions. When installations, upgrades or site services are required, RESOLUTE TAP help-desk staffers work remotely using features of the software or, if necessary, dispatch a technician to the customer's location.
"We're thrilled to partner with RESOLUTE, a company with a reputation for superior quality and responsiveness," said Anila Jobanputra, president of Esprida. "The combination of their project management, service and support expertise and our software, Esprida Enterprise, will ensure our customers get the maximum performance and reliability from their self service solution."
