CHICAGO, Ill. — Hyatt Hotels & Resorts, which operates 216 facilities in 44 countries, announced it is now offering its Gold Passport members the ability to check in to their rooms prior to arrival using Web-based handheld devices. Now available at participating Hyatt properties in the United States, Canada and the Caribbean, this new offering also allows guests to select their room types, upgrades and other amenities.
"As the landscape of hotel check-in continues to evolve, we are seeing more and more travelers taking advantage of lobby kiosks and Web-based applications that give complete control over the process and as a result, greater peace of mind during the stresses of travel," said Matt Adams, vice president of operations for Hyatt Hotels Corp. "If a guest's flight is delayed or a traveler wants to upgrade to a Regency Club room, it's now possible to check in via the palm of the hand."
