LONDON — The Global ATM Security Alliance, part of the ATM Industry Association, has issued a fraud alert warning deployers about fraudsters who pretend to be ATM engineers.
The alert was issued in response to several cases in the United Kingdom.
According to reports, the bogus tech calls the ATM site or office to request an access code for the ATM's safe, claiming he needs to "update the machine." Once on-site, some of the fraudsters also have produced fake identification cards, giving them the illusion of being legitimate.
GASA and ATMIA have proposed the following preventative measures.
In cases where contact is made by telephone:
- Take full details, including the person's name, ID number, contact telephone number, company name, company telephone number, and the type of vehicle he's driving as well as the vehicle's registration.
- Do not give any information to the person regarding access codes, security procedures, etc.
- Call your service provider and ask if a service engineer has been dispatched to the site.
- If the service engineer arrives before your service provider replies, do not give out any information. Ask for an ID card, then contact your service provider and tell him the service engineer is present.
- Call the police if you suspect the person is bogus.
In cases where a person arrives at the site without prior contact:
- Do not take any action that could put yourself, your colleagues or others at risk.
- Do not give any information to the person regarding access codes, security procedures, etc.
- Ask for an ID card. You should expect to see the engineer's name, the company name, ID number and contact telephone number.
- Call your service provider and ask if a service engineer has been dispatched to the site.
- Call the police if you suspect the person is bogus.
