SOUTHINGTON, Conn. — RESOLUTE TAP Services, provider of services to the kiosk and self-service technology industry, announced in a news release it has signed contracts with InComm, Mediaport Entertainment Inc. and Familymeds to provide service, support technology, routine maintenance and installation of self-service kiosks.
RESOLUTE TAP Services will provide site surveys, installations, custodial, money-collection, and remedial services for Mediaport Entertainment, a leader in developing and patenting download solutions. Mediaport Entertainment provides entertainment content to consumers at retail, military base, university and travel center locations. RESOLUTE TAP Services also will provide greeters to promote Mediaport Entertainment kiosks and support grand opening events by distributing literature and showing users how to use the system. Mediaport MediaATMs are at nearly 40 universities, 15 military bases and two Fortune 500 retailers.
For InComm, RESOLUTE TAP Services will provide site survey, project management, installation support, custodial, money collection, remedial, helpdesk, remote monitoring, premise wiring and parts depot services. An innovator in prepaid products and payments technology since 1992, InComm products include a suite of retail prepaid services, subscriber services and payment solutions including wireless and music downloads, ring tones and games, financial services, third-party gift card programs as well as broadband and digital television services. InComm's distribution network encompasses more than 145,000 retail locations in the domestic United States, Canada, and the United Kingdom.
Familymeds Inc. will utilize site survey, installation, logistics, shipping and remedial services from RESOLUTE TAP Services. Familymeds is a wholly owned subsidiary of DrugMax Inc., based in Connecticut and owns and operates more than 80 professional pharmacies in 13 states.
RESOLUTE TAP Services has a network of 6,500 certified technicians and services more than 70,000 kiosks and hardware devices across the U.S., in Europe and Central America. Through its Network Operations Center, the company uses advanced Web-based tools to remotely monitor customer networks providing support through a broad range of help-desk services. Kiosk customers include Barnes & Noble, IKEA, Lockheed Martin and Catalina Marketing, which provides customer data and behavior-based loyalty applications.
