LITITZ, Penn. — Susquehanna Bancshares, Inc. has selected Wincor Nixdorf as its total banking solutions IT partner. Susquehanna is Wincor Nixdorf's first customer in the United States to install all Wincor hardware, software and services to its branches and entire ATM fleet.
Wincor Nixdorf has deployed or replaced all 170 ATMs, including full-function interior, through-the-wall, and drive-up ATMs; installed its Windows-based ProCash DDC multi-vendor software solution with web extensions; and implemented its ProView monitoring and management solution for Susquehanna's entire ATM fleet. Wincor Nixdorf also will provide first and second-line maintenance services, manage monthly operating system updates, and will monitor Susquehanna's software inventory on the ATMs via its version control system.
"The new hardware, software and services from Wincor Nixdorf have given Susquehanna the opportunity to focus even more on our customers while still being able to reduce costs," said Steven Stoner, vice president and director of systems support and EFT services for Susquehanna Bancshares. "With Wincor Nixdorf, we are now able to provide reliable, innovative ATM solutions at a lower total cost of ownership."
Wincor Nixdorf's ProCash DDC multi-vendor software solutions with Web extensions allow the software to run on other brands of ATMs. The multi-vendor platform provides Susquehanna with greatly improved user interface capabilities and the ability to integrate new transactions at the ATM in the future. ProView is Wincor Nixdorf's ATM monitoring and management tool that allows Susquehanna to automatically monitor its entire network around the clock, providing the bank with a single point of software distribution for updates, instead of depending on costly on-site visits by technicians. Susquehanna will utilize ProView for remote content/application updates, allowing the bank to deploy new advertising campaigns quickly and cost effectively.
Also under the agreement, Wincor Nixdorf field service engineers will provide all services and will carry only certified Wincor Nixdorf parts. They will have access to additional local parts depots in the Susquehanna vicinities as backup supplies. Wincor Nixdorf has utilized its global eServices Platform to allow Susquehanna to electronically create service tickets as well as monitor the progress through complete ticket closure. Susquehanna also will be able to customize its own online service performance reports via Wincor Nixdorf's iSupport Web-based solution.
"Susquehanna is one of the first companies of its size to prepare its entire ATM fleet for the new regulations that are required of all financial institutions, in order to automate multi-vendor ATM operation and management and to begin the migration towards more functionality at the ATM," said Julia Waugh, director of marketing for Wincor Nixdorf USA. "Wincor Nixdorf is pleased to be Susquehanna's total banking solutions provider. Susquehanna is setting the standard for financial institutions of its size."
