RFID, VoIP meet in Japanese dressing room | selfserviceworld.com

RFID, VoIP meet in Japanese dressing room
Tags: Point of Decision Assisted Selling, Retail Self-Service, Wireless
August 16, 2006

Storefront Backtalk: In a dressing room in the huge Japanese department chain Mitsukoshi, half-dressed customers scan RFID-tagged jeans and then use an IP telephone to check inventory and call for more clothes to be brought in.

Workers at the $8.5 billion retail Tokyo-based chain traditionally waited outside dressing rooms, listening for instructions to bring more clothes. In the new experimental system, the workers can stock shelves while waiting for their VoIP phone to ring and for the customer to ask for something.

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