AUSTIN, Texas — Wincor Nixdorf, supplier of IT solutions for the banking and retail industries, announced the availability of its eServices platform, based on a powerful customer relationship management system that coordinates all activities for a service call. The eServices platform connects Wincor Nixdorf service management with service customers via an electronic network. With the eServices platform, service activities are more targeted and efficient, with faster turnaround time.
The eServices platform is based on the following core services: customer care center/call handling, on-site services, and standard reporting. The Wincor Nixdorf Customer Care Center represents the customer interface in the service management process. It includes the call center and help desk functions, and it manages all internal service processes. Wincor Nixdorf's on-site services include warranty services and repairs. Standard reporting services include documentation, fault report monitoring, and service level agreements.
"The Wincor Nixdorf eServices platform is a unique approach because it allows customers to have fewer constraints when choosing the scope of preferred services," said Ulrich Seemann, vice president of service, Wincor Nixdorf USA. "The eServices platform allows us to offer our customers a high degree of flexibility in turnaround time and pricing."
