Top-10 self-service mistakes and how to avoid them

Top-10 self-service mistakes and how to avoid them
Tags: Installation/Integration
June 27, 2006

CIO.com: Self-service applications remain a hot topic as the potential to lower costs by enabling employees or customers to help themselves proves extremely compelling to senior management — and endusers. This article discusses 10 mistakes companies often make when deploying self-service, as well as how to avoid them.