ATLANTA — Delta Air Lines' new self-service kiosks with passport readers support Delta's international-expansion plans and provide U.S. customers on international itineraries with more control.
The solution — provided by Kinetics, a subsidiary of NCR Corp. — includes Kinetics TouchPort I C self-service kiosks, which are enhanced with optical readers that allow customers to begin transactions by swiping their passports.
"This new functionality extends the benefits of self-service check-in already enjoyed by customers on domestic itineraries to those traveling internationally. Customers can check-in and check their bags in just minutes and go right to the gate," said Josh Weiss, Delta's director of airport operations and strategy.
Kiosk upgrades at Delta locations began in late 2005. Delta's nearly 1,000 kiosks will include international check-in capability by the end of 2006, with major airports completed before summer. Plans also call for the upgraded kiosks to be deployed at future Delta Air Lines sites in the United States.
