J.C. Penney tests Internet kiosks

J.C. Penney tests Internet kiosks
Tags: Application software, E-mail & Web access, Netkey, Inc., Retail Self-Service
May 3, 2006

Internetretailer.com: J.C. Penney is testing JCP.com kiosks in at least one store. The test involves placing web-enabled computers and large flat screen monitors in high traffic store areas such as the children's department. If the customer is looking for a particular bedding set or matching accessories and can't find a particular item or style, she can use the computer station to click on JCP.com and see the available inventory in all colors and sizes, says John Irvin, president of JCPDirect, the company's Internet and catalog division. Read more